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Lusso is Italian for luxury. Luxury is something we love. You will love Lusso-London.

Lusso-London: Shopping Information

Our website allows you to complete your purchase online with our secure payment facility. If you have any problems or you would like any advice, please email us at or call us on 020 7349 7195 from Monday to Friday (except public holidays) between 10am and 5pm.

1. Processing your order

On receipt of your order we will send you an email confirming details of your intended purchase. We will also email you on despatch of your goods. Because, in order to preserve the unusualness of your purchase, we only carry limited stock, goods advertised may not always  be available.

Although we try to minimise this risk, the price of the item you have purchased may have changed from that posted on our web site. If this happens, you will have the option to cancel the sale or to order another item.

If we do not have the Goods you wish to order in stock, we may offer you alternatives. If this happens you may accept the alternatives we offer, or cancel your order, or maintain the order but tell us to omit the out-of-stock item(s).

2. Payment

All Goods ordered must be paid for in full before despatch.

For added security, all payments made online to Lusso-London are hosted by Secure Hosting. Secure Hosting is one of the UK's leading electronic payment providers and has the systems and experience to ensure your card payment is totally safe. Any refunds will also be processed using the same system. You can pay using Maestro, Solo, credit or debit card. The only card we do not accept is American Express.

We regret that we are unable to accept payment in any currency other than pounds sterling.

3. Delivery

All of our parcels are delivered using Royal Mail unless a courier service is requested by you, which can be arranged. Postage charges are as follows:

Parcels to anywhere on the UK mainland (inc. N.Ireland) (Registered service) Lusso Lovers - registered customers - FREE DELIVERY 
Parcels to anywhere in the UK (inc. N.Ireland) (Registered service) (orders over £250 – free delivery) £4.95
Parcels to UK (inc. N.Ireland) for next day delivery (exc.Saturdays) Courier service. Must be ordered by 12 noon £10.00
Royal Mail to Europe (No gift boxing) (Inc. S Ireland) £9.00
Courier Service to Europe (Inc. S Ireland) Transit time 2-5 days (for small item orders please call or e mail us for a quote as it may be considerably less.) £30.00
Parcels to the rest of the World (International Signed For) 2-7 days (for small item orders please call or e mail us for a quote as it may be considerably less.) £55.00

4. Returns

If you wish to cancel your purchase you must tell us in writing within 7 working days of your receipt of the Goods, stating your name, our order reference number and the date the order was placed. Further details of our policy regarding returns are set out in our terms and conditions.

5. General

This shopping information forms part of the terms and conditions which govern the relationship between you and Lusso-London, and the definitions set out there also apply here.
6. London Showroom

Our London Showroom is at Worlds End Studios, 132-134 Lots Road, London SW10 0RJ Tel. 020 7349 7195. Opening Times: Tuesday - Thursday 10.00 a.m. - 5.00 p.m.

© copyright 2009-2016 Lusso London
website by Fisher Simons | photography by Sharon Bailey