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Lusso is Italian for luxury. Luxury is something we love. You will love Lusso-London.

Lusso-London - Privacy policy

Lusso-London is committed to the security and confidentiality of your information. Except as set out below, we do not share, sell, or disclose to third parties, any personally identifiable information collected via our web site.

1. Information collected

We collect and retain basic identification and contact information, such as your name and contact details. This information is used:

  • to provide you with the goods and/ or services which you have ordered;
  • for invoicing and for maintaining our accounts;
  • to enable us to answer your enquiries;
  • for verifying your identity for security purposes;
  • for marketing our services and products;
  • to help make our web site as useful to you as possible.

Your IP address may be logged in order that we can track our site traffic statistics. This is not used to contact you and is not sold to any third party.

Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
Although we try to prevent this, information may be unlawfully obtained by hackers and snoopers. The risk is no different from that in any other business and unfortunately we can accept no responsibility for this.

2. Cookies

We may use technology to track the patterns of behaviour of visitors to our web site. This may include using a "cookie", which is a small amount of data which is sent to your Internet browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, track visits to and sales at our web site, process your order and analyze your browsing and purchasing behaviour. You can generally set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. Please note that if you choose not to accept cookies you may not be able to use certain features on our site.

Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded.

This website uses cookies to enable certain functionality – specifically, to manage what is in your shopping basket and how far you are through your order, to manage your login details and to make sure your logged in areas are secure. In addition cookies are placed by Google Analytics which we use to help us understand metrics such as the number of visitors to our site, what pages they are interested in and what might not be relevant.

All information collected is anonymous and all data is used internally only.

You may disable cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, switching off cookies will restrict your use of our website.

Alternatively you may disable the cookies used for Google Analytics by clicking the manage Cookies button at the bottom of this page.

This information is used:

  • to send you news about the services to which you have signed up;
  • to tell you about other of our services; and
  • in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site.

3. Financial information

Financial information, including credit card detail, is used to obtain payment for goods and services you have ordered from us. The page where this information is provided by you is controlled by our contract merchant service provider, Secure Hosting. Such information is automatically encrypted before transmission. It never reaches Lusso-London or touches our system. We are constantly vigilant for credit card or other fraud. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.

4. Other personal information

Information volunteered by you for a particular purpose, for example a personal profile, survey, job application form, or contest, will only be used for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the web site page requires. In the case of any contest we will make absolutely clear on the face of the page any intention to publicise the name of a winner.

5. Business information

Business information is information given to us in the course of your business and ours, such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.

6. Disclosure to Government and related bodies

As regards disclosure to Government and their agencies, we may be required to give information to the relevant authorities if they demand it and if they have the proper authorisation, such as a search warrant or court order.

7. Your access to information

At any time you may review or update any identifiable personal information we may hold about you by contacting us at the address below. To safeguard your information we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

8. Other

This privacy policy has been compiled so as to comply with relevant current legislation, so far as we are aware. If you have any questions regarding our privacy policy, please contact us at:

Worlds End Studios, 132-134 Lots Road, London SW10 0RJ

This privacy policy forms part of the terms and conditions which govern the relationship between you and Lusso-London, and the definitions set out there also apply here.

© copyright 2009-2016 Lusso London
website by Fisher Simons | photography by Sharon Bailey